100% Donation Policy
Charity No: 1203422

Policies for
UK Relief Humanitarian Organisation 

Last Updated: January2024

Privacy Policy:

At UK Relief Humanitarian Organisation, we are committed to protecting the privacy of our donors, volunteers, and beneficiaries. This privacy policy outlines how we collect, use, disclose, and protect your personal information.

1. Information We Collect:

  • Donor Information: When you make a donation, we may collect your name, contact information, and payment details.
  • Volunteer Information: If you volunteer with us, we may collect your name, contact details, and relevant skills.
  • Beneficiary Information: For those we serve, we may collect necessary information for program participation.
  • Website Usage Data: We gather non-personal information such as IP addresses, browser types, and access times for analytical purposes.

2. How We Use Your Information:

  • Donor Transactions: We use donor information to process donations, send receipts, and communicate about our activities.
  • Volunteer Engagement: Volunteer information is utilized for organizing volunteer activities, communicating with volunteers, and recognizing contributions.
  • Program Participation: Beneficiary information is used for program registration and delivery of services.
  • Communication: We may use your contact information to send newsletters, updates, and relevant information about our charity.

3. Information Sharing:

  • Third-Party Service Providers: We may share information with trusted third parties for processing donations, managing volunteers, or supporting our programs.
  • Legal Obligations: We may disclose information when required by law or to protect our rights.

4. Security Measures:

We employ industry-standard security measures to safeguard your personal information from unauthorized access or disclosure.

5. Your Choices:

You have the right to update your information, opt-out of communications, or inquire about the data we hold about you.

6. Cookies:

Our website may use cookies to enhance user experience. You can adjust your browser settings to disable cookies.

7. Changes to Privacy Policy:

We reserve the right to update our privacy policy. Any changes will be communicated on our website.

8. Contact Us:

If you have questions or concerns about our privacy policy, please contact us at [Contact Email/Address].

By engaging with UK Relief Humanitarian Organisation, you agree to the terms outlined in this privacy policy.

Refund Policy

1. Purpose

This refund policy outlines the procedures and conditions under which UK Relief Humanitarian Organisation, a registered charity in the United Kingdom, will process refund requests.

2. Eligibility for Refunds

Refunds will only be considered under the following circumstances:

  • Donation errors: In the event of a donation error, such as a duplicate or erroneous transaction.
  • Unauthorized transactions: Refunds will be issued for unauthorized transactions made without donor consent.

3. Refund Request Procedure

Donors must submit refund requests in writing to UK Relief Humanitarian Organisation. Requests should include:

  • Donor name
  • Donation amount
  • Date of the transaction
  • Reason for the refund

4. Timelines for Refund Requests

Refund requests must be submitted within 30 days of the donation date. Requests received after this period may not be considered.

5. Refund Approval Process

All refund requests will be thoroughly reviewed by UK Relief Humanitarian Organisation. Approval will be granted at the discretion of the organization.

6. Refund Methods

Refunds, when approved, will be processed using the original payment method.

7. Communication of Refund Decisions

Donors will be notified of the decision regarding their refund request within 30 days of the request submission.

8. Contact Information

For refund requests and inquiries, please contact:

UK Relief Humanitarian Organisation
575 – 577 Barrows Lane
Sheldon
Birmingham
United Kingdom
B26 3BD

Email: admin@ukrelief.org
Tel: 01217981518

9. Amendments to the Refund Policy

UK Relief Humanitarian Organisation, reserves the right to amend this refund policy. Any changes will be communicated on the official charity website.

By making a donation to UK Relief Humanitarian Organisation, donors acknowledge and agree to the terms outlined in this refund policy.